When it comes to building a unified communication system, or UCaaS, for your business, there are a few things you will need to do in order to make sure that you build a highly effective system.

Make The System Match Your Business's Operations

First, you need to make sure that the system you choose matches your business's operating needs. You need to think about the different ways that you communicate and make sure the system covers them all. Do you need to send texts out to co-workers on a regular basis? Do you communicate over an online messenger system with one another and with clients? Do you use email, or do you like to do video chats? You want to make sure that the unified communication system you choose covers all the ways that your business likes to communicate. You don't want to leave off a method of communicating, as this defeats the purpose of unifying all your systems together.

Create a Unified Dial Plan

Next, you need to make sure that you have a unified dial plan. You want a plan that will group all your services together. You want a plan that makes it easy. So when you send a message to a co-worker, they will get that message regardless of they are on their phone, using their email, or using a chat system. The message that you send will reach them via their preferred communication app, and will come back to you on your preferred communication app. A unified communication system is designed to allow everyone to communicate using the systems they like best without missing out on any important communications.

Set up an E911 Tracking System

Finally, you need to make sure that you set-up an E911 tracking system with your unified communication system. An E911 tracking system allows you to set-up and program your location so that when you call 911, they don't just get a general internet signal for you, they get the exact address of where you are located, much like a traditional phone line.

If you need to build a unified communication system for your business, make sure that you choose a communication system that matches with your business's operations. Not all communication systems will match your business needs. Make sure you set up a unified dial plan, and before going live with the communication system, always verify that an E911 tracking system is in place, so that in the event of an emergency, everyone is taken care of.